Frequently Asked Questions

Your guide to premium audio support and services

What is the standard shipping timeframe for Edifier products?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the selected shipping method.

Do Edifier speakers and headphones come with a warranty?

Yes, most Edifier products include a 1-year or 2-year limited warranty that covers manufacturing defects. Please register your product on our website to ensure full coverage.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.

Are Edifier Bluetooth speakers compatible with all devices?

Our Bluetooth speakers utilize universal standards and are compatible with most smartphones, tablets, laptops, and smart TVs that support Bluetooth audio output.

How do I update the firmware on my Edifier wireless headphones?

You can update your device's firmware through the Edifier Connect app, available on both the Apple App Store and Google Play Store.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.